Return Policy

Please note: No Refunds or Exchanges on Glass/Crystal/Oasis/Christmas or Special Orders! Refunds will be accepted after 7 days for other products and ONLY if a till slip or online order receipt is presented, a 10% Handling Fee will be applicable.

Returns

• Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

• Several types of goods are exempt from being returned. Goods such as silk flowers, glassware, décor, Easter and Christmas items cannot be returned.

• To complete your return, we require a receipt or proof of purchase.

• Please do not send your purchase back to the manufacturer.

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• Any item that is returned more than 14 days after delivery.

Refunds (if applicable)

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

• If you haven’t received a refund yet, first check your bank account again.

• Then contact your credit card company, it may take some time before your refund is officially posted.

• Next contact your bank. There is often some processing time before a refund is posted.

• If you’ve done all of this and you still have not received your refund yet, please contact us at info@gtew.co.za

Sale items (if applicable)

• Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@gtew.co.za and well get back to you

Gifts

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

• If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.